Where is my order?
Tracking lookups, carrier delays and proactive delay updates before customers chase you.
Free website & SEO check for small businesses
Websites, SEO & support for small businesses.
More customers, less work for you. Apex Wise builds fast websites, gets you found on Google and Google Maps, runs your social media and answers your customers, all from one team.
01 · Always on
Your store closes. Your support doesn't.
When it's midnight in New York, our night shift is already working. Morning, evening and night shifts cover Eastern, Central, Mountain and Pacific time, so every email, chat and ticket gets a real human reply in your brand's voice.
Our agents work inside the tools you already use
GorgiasZendeskShopifyFreshdeskIntercomHubSpotRe:amazeGladlyHelp ScoutRechargeLoop ReturnsAfterShipKlaviyoGoogle Workspace
Your customers don't care what time it is. Neither do we.
The Apex Wise promise
02 · What we handle
The tickets we take off your plate.
Your customers get fast, accurate answers. Your team gets its time back.
Returns & exchanges
Return labels, exchange flows and policy checks handled inside your returns app.
Refunds & billing
Refunds, partial credits, duplicate charges and billing discrepancies, resolved by the rules.
Subscriptions
Pauses, skips, swaps and save-the-cancel offers that protect recurring revenue.
Product questions
Sizing, ingredients, compatibility and pre-sale questions that turn browsers into buyers.
Damage & claims
Damaged or lost parcels, shipping insurance claims and replacements, documented properly.
Apex Wise Services
Websites, SEO and social media that bring customers in, and customer support that looks after them. One team, one point of contact.
Customer Support
Trained agents who answer your customers in your brand voice, on email, chat and social, around the clock.
- Customer Support OutsourcingTrained agents who handle your customers across every channel, around the clock.→
- Shopify Customer SupportStore-savvy support for orders, returns and product questions that protect revenue.→
- Email SupportFast, on-brand email responses that keep inboxes empty and customers happy.→
- Live Chat SupportReal-time chat that converts visitors and resolves issues before they escalate.→
Marketing & Growth
SEO, local SEO, social media and content that help new customers find you and choose you.
- Social Media MarketingContent calendars, posting and community management that keep your brand active and replying.→
- SEOTechnical fixes, on-page optimization and content that help customers find you on Google.→
- AI Content WritingBlogs, product descriptions and emails produced with AI speed and edited by humans.→
Most requested
Web & Tech
Websites, stores, internal tools and AI workflows engineered around the way your team works.
Operations
Dedicated people for the admin, data and store work that quietly eats your week.
03 · Who we help
Built for businesses that want more customers.
More calls from Google and Google Maps
Roofers, dentists, plumbers, salons and restaurants: a fast website with click-to-call, a strong Google Business Profile and local SEO so nearby customers find you first.
- Websites built for phones
- Google Business Profile and reviews
- Service and city pages that rank
A store that sells, and support that keeps customers
Shopify store design and SEO to bring shoppers in, social media to keep them engaged, and trained agents in Gorgias or Zendesk to answer every order question.
- Shopify setup and product pages
- Shopify SEO and social content
- 24/7 order and returns support
Your white-label web, SEO and support team
Take on more clients without hiring. We build websites, run SEO and social media, and staff support under your agency's name. You keep the client and the margin.
- Work delivered under your brand
- Fixed partner rates, no minimum term
- NDAs and no client poaching, ever
04 · Free pilot week
See the quality on your own customers before you pay a thing.
We put a trained agent on your real tickets for one week, free. You see the replies, the speed and the tone before you decide.
Claim your free pilot week- Day 1
Kick-off call
We learn your policies, tone, macros and top ticket types.
- Day 2
Shadow the queue
Your agent gets helpdesk access and shadows your queue with a team lead.
- Days 3–7
Real tickets
We handle real tickets. You review every reply and our daily QA notes.
- Day 8
You decide
Results call. Keep the team on a monthly plan, or stop with no strings.
05 · Our work
We build and run our own projects first.
Apexely
Our own online store for home gadgets and car accessories, designed, written and supported by our team.
- Shopify design and product pages
- SEO, blog and email campaigns
- Order and shipping support
ApexDesk
The helpdesk software our team uses every day, built from scratch to answer customer emails and chats.
- Shared inbox and live chat
- Email open and click tracking
- Team chat with voice messages
This website
Built and optimized by us, and tracked in Google Search Console and Bing like every client site.
- Fast custom site with its own admin
- Service, industry and blog pages
- Bot-filtered visitor analytics
06 · Why Apex Wise
A small team that acts like your own.
Free check before you pay
We review your website, Google listing and social pages first and tell you plainly what will make a difference.
Built to bring in work
Fast, mobile-first pages with click-to-call, clear offers and SEO set up from day one, not just a pretty design.
One team for everything
Website, SEO, social media and customer support handled by the same people, so nothing falls between agencies.
Results you can see
Monthly reports with real numbers from Google Search Console, your social accounts and your helpdesk.
Clear, fixed prices
A written quote for projects and month-to-month plans for ongoing work. No setup fees, no long contracts.
You own everything
Your website, domain, content and accounts stay in your name. We never hold anything hostage.
How does the free pilot week work?
We set up access to your helpdesk, train an agent on your policies and macros, and handle a share of your real tickets for one week at no cost. You judge the quality on your own customers before paying anything.
How fast can we go live?
Most support teams go live within one to two weeks. We map your workflows, build playbooks and train a dedicated agent before touching a live ticket.
Which helpdesks do your agents use?
Gorgias, Zendesk, Freshdesk, Intercom, Help Scout, Re:amaze, Gladly and Shopify Inbox, plus returns and subscription apps like Loop and Recharge. If you use something else, we train on it.
Which time zones do you cover?
All of them. Our morning, evening and night shifts cover Eastern, Central, Mountain and Pacific time, plus UK and EU hours, including weekends and US holidays.
How does pricing work?
You pay a fixed monthly rate per dedicated agent or for a shared team, depending on your ticket volume. No setup fees, no long contracts. Book a call and we'll quote it for your volume.
Can you work white-label for our agency?
Yes. Our agents can work under your agency's name and email signatures. You own the client relationship, we sign an NDA and a non-solicit agreement.